Last Updated: October 28, 2026
Young Greens (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our website, contact us, subscribe to updates, or purchase our microgreens and related products.
This policy is intended to address applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and relevant provincial privacy laws.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and contact information
- Name
- Email address
- Telephone number, if provided
- Billing and delivery address
Order and transaction information
- Products purchased
- Order history
- Payment status and transaction references
- Delivery, pickup, and customer-service details
Website and technical information
- IP address
- Browser and device information
- Website usage data
- Cookies and similar technologies, where used
Communications
- Messages, questions, feedback, reviews, and other information you voluntarily provide.
We aim to collect only the information reasonably necessary for identified business purposes.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange delivery or pickup.
- Respond to enquiries and customer-service requests.
- Send order confirmations and important service updates.
- Process payments, refunds, and returns where applicable.
- Maintain business records and prevent fraud.
- Improve our website, products, and customer experience.
- Meet applicable legal, tax, accounting, and regulatory obligations.
- Send promotional communications where permitted by law and, when required, with your consent.
You may opt out of promotional emails using the unsubscribe instructions provided or by contacting us. Service-related messages necessary to complete an order may still be sent.
3. Payment Information
Payments may be processed by third-party payment providers.
Where such providers are used, payment information is handled according to their applicable privacy and security practices. We do not intend to collect or store full payment-card details directly unless our payment arrangements specifically require it and appropriate safeguards are in place.
Please consult the relevant payment provider’s privacy policy for further details.
4. Cookies and Analytics
Our website platform or third-party services may use cookies, pixels, analytics tools, or similar technologies to support website functionality, understand visitor activity, improve performance, and, where applicable, support marketing.
The technologies used will depend on the services installed on our website.
You may be able to manage cookies through your browser settings or available website consent controls. Disabling certain cookies may affect website functionality.
5. When We Share Information
We do not sell personal information as a standalone business activity.
We may disclose necessary information to trusted service providers that help us operate our business, including:
- Website hosting and e-commerce providers
- Payment processors
- Delivery and shipping providers
- Email and customer-support platforms
- Website analytics and security providers
- Professional advisers, regulators, or public authorities where legally required.
We seek to limit disclosures to what is reasonably necessary for the relevant purpose. Service providers may process information according to their own contractual and legal obligations.
We may also disclose information where necessary to protect our rights, prevent fraud, address security issues, or comply with applicable law.
6. International Processing
Some service providers may store or process information outside your province or Canada. In those circumstances, information may be subject to the laws of the jurisdiction where it is processed.
Where required, we will take appropriate steps to address applicable privacy obligations relating to such transfers.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, resolve disputes, maintain required records, and comply with applicable legal obligations.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to legal and operational requirements.
8. Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Where legally required, we will respond to privacy breaches in accordance with applicable law.
9. Your Privacy Rights
Depending on the laws that apply to you, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Ask questions about how your information is collected, used, or disclosed.
- Withdraw consent to certain processing, subject to legal or contractual restrictions.
- Request deletion of information where applicable law provides that right.
- Raise a complaint about our privacy practices.
To submit a request, contact us using the details below. We may need to verify your identity before responding.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required by law. If you believe a child has provided personal information improperly, please contact us so we can assess the situation.
11. Third-Party Websites
Our website may link to external websites or services. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, services, or legal obligations. The latest version will be published on our website with its updated date.
13. Contact and Privacy Requests
For privacy questions, access requests, correction requests, or complaints, contact:
Young Greens
Email: younggreens.online@gmail.com
Please include “Privacy Request” in your email subject line so we can identify your enquiry.
We will review and respond to requests in accordance with applicable law.